DELIVERY & RETURNS IN BRIEF
We aim to dispatch your order within 5 working days. You have 14 days to return an item for a refund (excluding postage) or an exchange. Items bought with a promotional code or in the sale are eligible for an exchange, but not a refund.
Provided the jewellery you would like is in stock; we aim to dispatch your order within 5 working days. Adjusted items and items specifically made to order may take longer. If you need something delivered by a certain date, please email us at firstname.lastname@example.org to check if we can guarantee delivery before you buy. All UK orders are £3.95 to ship, and all international orders cost £8. We use Royal Mail to ship all of our orders.
We deliver internationally for £8. For international returns/exchanges, or any other questions, please contact us on email@example.com. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures, which can cause delays. Any customs duties are the sole responsibility of the customer.
We hope that you love your order, but if for any reason you are not perfectly satisfied with your purchase we are happy to offer you a full refund or exchange providing the goods are sent back to us within 14 days of receipt. Please note all returned items should be sent back to us unworn and in their original packaging. We regret that due to hygiene reasons we do not except returns on earrings. Sale or discounted items (e.g. items bought with a promotional code) are exchangeable but we do not offer a refund. It is not possible to exchange full price items for items on sale. Please note that Esoteric Luxury Jewellery cannot refund original postage costs. Arranging a return is easy. Email our customer care team at firstname.lastname@example.org quoting your name, address, order number and whether you require a refund or replacement. We will then contact you via email with how to proceed. When sending return items we recommend that you use a recorded delivery service, such as Royal Mail Special Delivery, for your own protection. Esoteric Luxury Jewellery cannot be held responsible for items lost in transit.
Any faulty item will be repaired or a replacement of the same style will be offered. This is within reason and will be determined by Esoteric Luxury Jewellery upon receipt of the item. Items that have been worn and damaged are not eligible for replacement, particularly if they are irreparable. Please note that normal ‘wear and tear’ is not a fault in the jewellery. Please email email@example.com with information on the fault and return by post within 14 days.