INTRODUCTION
This privacy policy sets out how Esoteric Luxury Jewellery processes and protects any information that you give Esoteric Luxury Jewellery when you use this website and our products/services. Esoteric Luxury Jewellery is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. Esoteric Luxury Jewellery is GDPR compliant and only works with Third Parties who are also GDPR compliant. This policy is effective from June 15 2020.
1. YOUR CONSENT
By providing us with personal information to complete a transaction, to verify a credit card, place an order, arrange for a delivery or return a purchase, you are accepting and consenting to the practices described in this Privacy Policy and the Terms & Conditions. We will only use your personal information for the specific reasons above and as outlined in section 3. If we ask for your personal information for marketing reasons, we will either ask you directly for your expressed consent, or provide you with an opportunity to withdraw. If we change our privacy policy in any way, we will post the changes on this page and may contact you in another way, such as email, so that you are able to review the changes before you continue to use our website.
How do I withdraw my consent?
You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@esotericluxury.com.
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.
2. THE INFORMATION WE COLLECT
If you choose to use our website and our products/services, we may require you to provide contact and identity information. To process your order we will need to know your name, address and email address or phone number. Our payment process takes place in a secure environment where your details cannot be accessed by anyone other than customer service at Esoteric Luxury Jewellery. Please note we do not store any payment details. For more information see section 4. We gather this information to allow us to process your orders and contact you with information regarding your order and to recommend any offers and products that may be of interest to you by email.
We may also collect:
3. OUR USE AND DISCLOSURE OF YOUR INFORMATION
We may use your personal information to:
We do not sell or rent your personal information to third parties. We may share, and you hereby consent to our sharing of, personal information with the following:
4. SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
5. YOUR RIGHTS
You have a lot of rights relating to your personal information:
6. OUR USE OF COOKIES
Our website uses cookies to keep track of which pages you visit, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. This helps us analyse date about web page traffic and improve our website in order to tailor it to our customers needs. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
We do not use cookies to...
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information please see our Cookie Policy.
7. SECURITY
The Esoteric Luxury Jewellery website is hosted on a secure server using SSL technology to ensure that all payment transactions are completely secure. We use fraud checking systems as well as authentication processes before we fulfil your order. When you use our website, the secure server will encrypt all of the personal information you send us, including payment details, name and address. Encryption turns the information you enter into complex code, which is then securely transmitted. We take all reasonable measures to keep your personal information, order and payment details secure.
8. SALE OF BUSINESS
If this business is sold or integrated with another business, your details will be passed on to the new owners of the business. They will only be allowed to handle your personal information in the ways described within this Privacy Policy.
9. EXTERNAL LINKS
This website may contain links to other websites of interest. However, once you have used these links to leave our site, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement.
10. QUESTIONS
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at hello@esotericluxury.com.