Privacy Policy

INTRODUCTION

This privacy policy sets out how Esoteric Luxury Jewellery processes and protects any information that you give Esoteric Luxury Jewellery when you use this website and our products/services. Esoteric Luxury Jewellery is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. Esoteric Luxury Jewellery is GDPR compliant and only works with Third Parties who are also GDPR compliant. This policy is effective from June 15 2020.

1. YOUR CONSENT

By providing us with personal information to complete a transaction, to verify a credit card, place an order, arrange for a delivery or return a purchase, you are accepting and consenting to the practices described in this Privacy Policy and the Terms & Conditions. We will only use your personal information for the specific reasons above and as outlined in section 3. If we ask for your personal information for marketing reasons, we will either ask you directly for your expressed consent, or provide you with an opportunity to withdraw. If we change our privacy policy in any way, we will post the changes on this page and may contact you in another way, such as email, so that you are able to review the changes before you continue to use our website.

How do I withdraw my consent?

You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@esotericluxury.com.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.

2. THE INFORMATION WE COLLECT

If you choose to use our website and our products/services, we may require you to provide contact and identity information. To process your order we will need to know your name, address and email address or phone number. Our payment process takes place in a secure environment where your details cannot be accessed by anyone other than customer service at Esoteric Luxury Jewellery. Please note we do not store any payment details. For more information see section 4. We gather this information to allow us to process your orders and contact you with information regarding your order and to recommend any offers and products that may be of interest to you by email.

We may also collect:

• Communications and other messages, including correspondence between Esoteric Luxury Jewellery customer service or Esoteric Luxury Jewellery and you.
• Non-personally identifiable information that we gather, including your IP address, computer sign-on data, statistics on page views, traffic to and from this website and individual pages on this website and data that we may collect through cookies or other means.
• General information regarding our products/services that you have given us through surveys or market research. 

3. OUR USE AND DISCLOSURE OF YOUR INFORMATION

We may use your personal information to:

• Process your orders.
• Provide and improve our products/services.
• Resolve disputes, calculate and collect fees, and troubleshoot problems.
• Verify your identity and the information you provide.
• Enforce our terms and conditions.
• Improve our customer experience and inform you about our products/services and updates.
• Provide you with information that may affect your use of our products/services.
• Communicate marketing and promotional offers to you.
• Conduct market research.

We do not sell or rent your personal information to third parties. We may share, and you hereby consent to our sharing of, personal information with the following:

• Companies that help us get your orders to you, such as payment service providers and delivery companies.
• Professional service providers, such as advertising partners and website hosts, who help us run our business. This includes Mailchimp and Shopify.
• Third parties if we believe that disclosure is necessary to comply with the law, to enforce or apply our terms and conditions, or to protect the rights and safety of Esoteric Luxury Jewellery or others. This may include exchanging information with other companies and organisations for fraud protection and credit risk reduction.

4. SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

5. YOUR RIGHTS

You have a lot of rights relating to your personal information:

• The right to access the personal information we hold about you.
• The right to request the correction of inaccurate personal information we hold about you.
• The right to request that we delete your data.
• The right to stop marketing messages, which you can do by clicking unsubscribe at the bottom of our emails. Or, whenever you are asked to fill in a form on our website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• The right to request a copy of the personal information we hold about you. If you want to exercise your rights, have a complaint, or a question about your rights and information we hold about you, please contact us at hello@esotericluxury.com.

6. OUR USE OF COOKIES

Our website uses cookies to keep track of which pages you visit, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. This helps us analyse date about web page traffic and improve our website in order to tailor it to our customers needs. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We do not use cookies to...

• Collect any personally identifiable information (without your express permission).
• Collect any sensitive information (without your express permission).
• Pass personally identifiable data to third parties.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information please see our Cookie Policy.

7. SECURITY

The Esoteric Luxury Jewellery website is hosted on a secure server using SSL technology to ensure that all payment transactions are completely secure. We use fraud checking systems as well as authentication processes before we fulfil your order. When you use our website, the secure server will encrypt all of the personal information you send us, including payment details, name and address. Encryption turns the information you enter into complex code, which is then securely transmitted. We take all reasonable measures to keep your personal information, order and payment details secure.

8. SALE OF BUSINESS

If this business is sold or integrated with another business, your details will be passed on to the new owners of the business. They will only be allowed to handle your personal information in the ways described within this Privacy Policy. 

9. EXTERNAL LINKS

This website may contain links to other websites of interest. However, once you have used these links to leave our site, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. 

10. QUESTIONS

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at hello@esotericluxury.com.